Terms for buyers
These terms apply when you use this website or buy tickets through it. Please read them before you buy. If you run events and sell tickets with us, our organiser terms also apply to you.
Last updated: 26 October 2026.
1. Who we are
Lloyd Event Technology is run by Toby Lloyd, a sole trader, of 58 Barley Meadows, Llanymynech, SY22 6JX. You can email us at tickets@lloydeventtechnology.co.uk.
We provide the website and booking system that event organisers use to sell tickets. Each event is run by the organiser named on its event page.
2. Who you are buying from
When you buy a ticket, you are buying it from the event organiser. We sell tickets as the organiser's agent. Your contract for the event is with the organiser, and the organiser is responsible for running it.
Your payment goes straight into the organiser's own Stripe account, so your card statement shows the organiser's name. Our fee is taken from the payment at the same time. We never hold your money.
3. Prices and booking fees
The price shown for each ticket on the event page is the full price you pay for that ticket. If the organiser has chosen to pass fees on, that price includes a booking fee. The booking fee pays for our booking service and for card processing.
The booking fee is charged once per order, so tickets cost less each when you buy several in one order. Your basket shows the booking fee and the total before you pay.
4. Paying for your order
Card payments are processed securely by Stripe. We never see or store your full card details. Your order is confirmed when your payment succeeds, and we then email your tickets to you.
If there is an obvious error in a ticket's price or availability, the organiser may cancel the order and refund everything you paid.
If your payment goes through after the event was cancelled, or after your reserved tickets were released and sold out, no tickets are issued and we refund everything you paid automatically.
5. Your tickets
Tickets are sent by email with a QR code that is checked at the entrance. Each ticket can be used once, so keep it safe and do not share copies. If you lose your tickets, use our resend tickets page.
You can usually pass a ticket to someone else, unless the event page says otherwise. The organiser's own conditions of entry, shown on the event page, also apply.
6. No 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, there is no 14-day right to cancel tickets for an event on a specific date (regulation 28(1)(b)). Once you have bought a ticket, you cannot cancel it just because you have changed your mind.
7. Refunds
If the organiser cancels the event, you get back everything you paid, including any booking fee, to the card you paid with. Refunds are usually issued automatically when the organiser cancels, and take 5 to 10 working days to reach your account.
If the event moves to a new date or changes significantly, the organiser will tell you your options. If you can no longer attend, contact the organiser about a refund.
In any other case, refunds are at the organiser's discretion and follow any refund policy on the event page. If the organiser agrees to refund you, you get back the price of the tickets they refund, less any discount you had, or the amount they offer. Refunded tickets stop working. Any booking fee is not refunded.
If you dispute your payment with your card provider, your tickets stop working while the dispute is open. They work again if the dispute is decided in the organiser's favour.
8. If something goes wrong
For questions about an event, such as times, entry or refunds, contact the organiser using the details on the event page. For problems with the booking system or a payment, email us at tickets@lloydeventtechnology.co.uk and we will help.
If an event is cancelled and you are not refunded, you may also be able to get help from your card provider.
9. Using this website
You must not misuse the site, for example by trying to gain unauthorised access, adding harmful code, or disrupting it with excessive or automated requests. We try to keep the site available at all times, but cannot promise it will always be uninterrupted or free of errors.
The Lloyd Event Technology name, logo and the design of this site belong to us. Organisers own the content they publish about their events.
10. Our responsibility to you
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under UK law.
We are responsible for providing the booking service with reasonable care and skill. The event itself, including its cancellation, postponement, content and how it is run, is the organiser's responsibility. We are not responsible for losses that were not foreseeable when you bought your ticket.
11. Your personal data
Our privacy policy explains what data we collect, how we use it and what we share with organisers and Stripe. Our cookie policy explains the cookies we set.
12. Changes to these terms
We may update these terms from time to time. The version on this page when you place an order applies to that order.
13. Governing law
These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live.