Help and questions

I can't find my tickets

Use Find my tickets and enter the email address you booked with. We'll email your tickets to you again. Ticket links stop working once the event is over, so for a past event, contact its organiser.

Who do I ask about an event?

The organiser. Every event page has a "Contact the organiser" link, and the organiser handles changes and refunds.

What is Lloyd Event Technology?

We provide the technology side of running an event, starting with online ticketing for organisers in Mid Wales, Powys and Shropshire. Organisers can create their event themselves, or use the help with their first event that's included in our fees. Exhibitor registration, connectivity, WiFi and CCTV are extra services, quoted separately.

How do I start selling tickets?

Create an organiser account for your organisation. Once we've approved it, you can create events, set up ticket types and start selling.

How do payments work?

Card payments are processed securely by Stripe and go straight into the organiser's own Stripe account, which pays out to their bank. Lloyd Event Technology never holds the money and never stores card details.

What does it cost organisers?

One fee for each paid order, plus Stripe's standard card fee. Free events cost nothing and there's no monthly subscription. Organisers choose whether buyers pay the fees or they do. See pricing and the terms for organisers.

Still need help?

For help with ticketing, email tickets@lloydeventtechnology.co.uk. For connectivity, CCTV or anything else, contact us.