Pricing
One simple fee, charged once per order
Our fee is 3% of each paid order. Stripe charges its standard card fee separately. Free events are free and there's no monthly subscription.
Work out an example order
Enter a ticket price and how many tickets one buyer might order, to see what the buyer pays and what you receive, whoever pays the fees.
Buyers pay the fees
You pay the fees
These figures assume a standard UK card, where Stripe charges 1.5% + £0.20 of what the buyer pays. That's why Stripe's fee is slightly higher when buyers pay the fees. Stripe charges more for business cards and cards from outside the UK, so on those orders you receive a few pence less.
What you pay
Two fees can apply to a paid order. You can see both before you go on sale, and buyers never pay more than the price they see.
| Fee | Charged by | How much |
|---|---|---|
| Our fee | Lloyd Event Technology | 3% of the ticket value of each paid order, after discounts. Charged once per order, not per ticket. |
| Card fee | Stripe | Stripe's standard rate, 1.5% + £0.20 for most UK cards. Business and non-UK cards cost more. See Stripe's UK pricing. |
| Free tickets | No one | No fees. |
| Monthly or setup fees | No one | None. |
Choose who pays the fees
The fees are the same either way. You decide whether buyers pay them as a booking fee, or you pay them from your ticket income.
Buyers pay the fees
A booking fee covers our fee and Stripe's card fee, so you receive the full ticket price on most cards. Ticket prices on your event page include the booking fee, and it's charged once per order.
You pay the fees
Buyers pay your ticket price and nothing more. Our fee and Stripe's card fee come out of what you receive.
Which should I choose?
There's no single right answer. It depends how your audience expects to buy tickets and how you want to advertise the price.
Show the full price everywhere
If buyers pay the fees, use the price including the booking fee on your posters, website and social posts. UK consumer law requires advertised prices to include fees every buyer has to pay.
One round price can feel better
For public events, it can be simpler to set a ticket price that covers the fees and pay them yourself. The buyer sees one price from poster to checkout.
Passing the fees on can still make sense
If margins are tight, or you want your ticket income kept separate from costs, letting buyers pay the fees can be clearer.
When do I get paid?
Ticket money goes straight into your own Stripe account. Stripe takes its card fee and pays the rest to your bank, usually 3 working days after each sale. Your first payout can take 7 to 14 days while Stripe checks your account. We never hold your money.
Need help on site?
Being there on the day, exhibitor registration, connectivity, WiFi and CCTV are quoted separately, once we understand the site, dates and equipment needed. Help with your first event is included in your ticketing fees.