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Terms for organisers

These terms are an agreement between Lloyd Event Technology ("we", "us") and you, the person or organisation using our service to sell tickets ("you"). You agree to them when you create an organiser account or put tickets on sale. Our buyer terms also apply to everyone who buys tickets for your events.

Last updated: 2 November 2026.

1. Who we are

Lloyd Event Technology is run by Toby Lloyd, a sole trader, of 58 Barley Meadows, Llanymynech, SY22 6JX. Email tickets@lloydeventtechnology.co.uk.

2. What we do for you

We provide the event pages, booking system, tickets and scanning tools you use to sell and check tickets. You appoint us as your agent to sell tickets for your events, at the prices and on the conditions you set, and to issue tickets to buyers. Each sale is a contract between you and the buyer, and you are responsible for your events.

3. Your Stripe account

To sell paid tickets you need a Stripe account, which you set up from your dashboard. Stripe checks who you are and holds your money. You must accept Stripe's Connected Account Agreement, which includes the Stripe Services Agreement. Free events do not need Stripe.

  • Buyers' payments go straight into your Stripe account. We never hold your money.
  • Stripe charges its card fee directly to your Stripe account, at Stripe's standard rates.
  • Stripe pays your balance to your bank, usually 3 working days after each sale. Your first payout can take 7 to 14 days. Stripe may hold back payouts if it sees a risk, which is between you and Stripe.
  • You allow us to create payments and refunds on your Stripe account, and to collect our fee from it, as these terms describe.
  • Keep your Stripe details up to date, for example when your treasurer changes. If Stripe stops your account taking payments, events with paid tickets are paused until it is fixed.

4. Our fee

Our fee is 3% of the ticket value of each paid order, meaning the ticket prices after any discount. It is charged once per order, not per ticket, and Stripe collects it for us from each payment when the sale is made.

  • There is no fee on free tickets, and no monthly or setup fee.
  • If VAT becomes chargeable on our fee, it will be added to the fee.
  • We may agree a different rate with you in writing.
  • We will email you at least 30 days before we change our fee. The fee that applies to an order is the one in force when the order is placed.
  • Our fee is not refunded if an order is refunded, an event is cancelled or a payment is disputed.

5. Who pays the fees

For each event you choose whether buyers pay the fees or you do. The choice is locked once the first ticket sells.

  • Buyers pay the fees. Buyers pay a booking fee that covers our fee and Stripe's standard UK card fee, worked out so you receive the full ticket price on a standard UK card. Business and non-UK cards cost more, so on those orders you receive a few pence less.
  • You pay the fees. Buyers pay your ticket price. Our fee and Stripe's card fee come out of what you receive.

When buyers pay the fees, your event page shows each ticket price with the booking fee included. Your own posters, website and social posts must show the same full price, because UK consumer law requires advertised prices to include fees every buyer has to pay. Your dashboard shows the price buyers see for each ticket.

6. Refunds, cancellations and changes

  • You set your own refund policy, show it on your event page, and keep to it. It must comply with consumer law.
  • From your dashboard you can refund a whole order, chosen tickets, or an amount as goodwill. A whole order or chosen tickets refund their ticket price, less any discount, and those tickets stop working. A goodwill amount leaves every ticket valid. Any booking fee the buyer paid is kept.
  • If you cancel an event, you must refund every buyer in full, including any booking fee. Cancelling the event in your dashboard does this automatically. If a refund cannot be made then, the buyer is told you will refund them, and you must.
  • If you move an event or change it significantly, tell buyers promptly and offer a refund to anyone who can no longer attend. Saving a new date, time or venue in your dashboard can email every buyer for you.
  • Refunds are paid from your Stripe balance. If your balance is too low, Stripe may take the difference from future sales or from your bank account.
  • Neither our fee nor Stripe's card fee is returned when an order is refunded.
  • You can also refund buyers in Stripe. Refunding at least the ticket value cancels the tickets in our system; a smaller refund leaves them valid. We email the buyer either way.

7. Disputes and chargebacks

If a buyer disputes a payment with their card provider, Stripe handles it through your Stripe account and you can respond from your Stripe dashboard. Stripe charges any dispute fee, and any amount you lose, to your Stripe account. Our fee is not returned. We will give you order and scan records to help you respond.

While a dispute is open, or if you lose it, the order's tickets stop working. If you win, they work again. A disputed payment cannot be refunded.

8. Your responsibilities

  • Keep your event listings accurate, including dates, prices, ticket types and conditions of entry.
  • Run your events as described, with any licences, insurance and safety arrangements they need.
  • Answer buyers' questions about your events.
  • Follow the law, including consumer protection, data protection and your own tax obligations.
  • Keep your account secure and remove team members who no longer need access.
  • Do not use our service for anything unlawful, misleading or fraudulent, or for anything Stripe does not allow.

9. Buyers' personal data

We collect buyers' details to sell and deliver tickets, as our privacy policy explains. We share the details you need to run your event with you. You are responsible for how you use that data, and you may only send marketing to buyers who have agreed to receive it.

10. Suspending or closing an account

We may pause ticket sales or suspend your account if you break these terms, if you cancel events repeatedly, if we reasonably believe an event is unlikely to happen or is fraudulent, if Stripe restricts your account, or to protect buyers. If an event will not take place and buyers have not been refunded, we may issue the refunds from your Stripe account on your behalf.

You can close your account at any time. Refunds for tickets you have already sold remain your responsibility, and you keep access to your Stripe account.

11. Your content

You own the text, images and other content you publish about your events. You allow us to host, display and send it as part of running the service, and you confirm you have the right to use it.

You are responsible for the text and images you add to tickets, including any advert for a sponsor. Adverts must be clearly identifiable as adverts and follow the UK Code of Non-broadcast Advertising (the CAP Code), including its rules on advertising alcohol and gambling to under-18s. Ticket images must not contain QR codes or barcodes, which could be scanned instead of the ticket. We may remove text or an image from your tickets if it breaks these terms, without notice.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under UK law.

We are not responsible for your events, for anything you do, or for Stripe's services, including its payouts. We are not liable for loss of profit, loss of business or indirect losses. Our total liability to you in any 12 months is limited to the fees you paid us in that period.

If a buyer or an authority makes a claim against us because of your event, or because you broke these terms, you will cover our reasonable costs of dealing with it.

13. Changes to these terms

We will email you at least 30 days before any significant change to these terms. If you keep using the service after the change, the new terms apply.

14. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.